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| DiscountJeepParts.com Policies and Information |
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| Contact Information |
SALES: |
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For: Phone Orders Only |
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Hours: Monday - Friday 7:00 AM - 7:00 PM CST |
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Phone: Toll-Free 800-490-7921 |
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E-Mail Sales |
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TECH QUESTIONS: |
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For: Questions about parts & applications |
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Hours: Monday - Friday 7:00 AM - 7:00 PM CST |
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Phone: 256-757-6155 |
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Complete a Technical Support Request |
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CUSTOMER SERVICE: |
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For: General Customer Service Issues |
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Hours: Monday - Friday 9:00 AM - 7:00 PM CST |
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Phone: 256-757-5840 Option 4 |
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E-Mail Customer Service |
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For: Tracking Number Requests |
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Please first check your order status by logging in to your account. If your status says "Processing", the tracking number is not yet available. If you gave a valid e-mail address at the time of your order, the tracking number will be emailed to you when it is available.
If your orders status says "Shipped", but you do not see your tracking number, or there is a problem with your tracking number, complete a tracking number request. Please include your order ID and the name in which the order was placed. |
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For: Returning or exchanging parts |
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RGA Request Form |
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| Security |
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According to CNN, "if you are not the kind of person who worries about being hit by lightning as you cross the street, you probably don't have to worry that your credit card number is being intercepted on its way to a secure Web site". Shopping with DiscountJeepParts.com is guaranteed to be safe and secure. Our secure sever software (SSL) is the industry standard for securing credit card transactions across the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted. And for even more protection, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. DiscountJeepParts.com will cover your liability, up to the full $50.00 (US), if the unauthorized use of your credit card is through no fault of your own while ordering from DiscountJeepParts.com's secure server. Charges to your credit card will appear under "DiscountJeepParts.com, Inc." |
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| Privacy Statement |
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DiscountJeepParts.com will not rent or sell your name, address, e-mail address, credit card information or personal information to any outside agent or third party. However, we may use the information that you provide to notify you of sales, special offers, land use information or Jeep events. If you don't want to receive this information, all you have to do is let us know and you'll be immediately removed from our mailing list. Your privacy is very important to us and will never be compromised in any way. |
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| Methods of Payment |
Credit Cards - We accept Mastercard, Visa, Discover and American Express. When paying with a credit card, the billing information on your order form must match the billing information on record with your credit card company. For your safety, we also require the three or four digit security code located on the back of your credit card.
Checks - Cashier's checks, certified checks, money orders, personal checks and wire transfers are all accepted. Orders paid by personal checks will be held for 14 days for the check to clear the bank. Personal checks must have your name, address, phone number, check number and bank name imprinted upon the check. Personal checks with a PO Box for the address will not be accepted. Please also include your current address (if different from check) phone number, and current driver's license number and state. All orders for over $500.00 must be paid by credit card, money order or cashier's check only. PLEASE DO NOT SEND CASH.
Paypal - We can accept payments through paypal.
e-Checks - We can accept e-Check payments through paypal. Orders made with this payment method will be held 4-5 days before shipping to allow the check to clear.
C.O.D. - Sorry, but we do not accept C.O.D. orders.
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| Sales Tax |
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Orders shipped to an address in Alabama will be charged a 5% Sales Tax. California residents who receive a drop shipment from one of our vendors that is also located in California, will also be charged the appropriate sales tax rate for their location. |
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| Order Processing |
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If you have provided a correct email address, you will receive email updates regarding the status of your order. This status is also available by signing into your account and viewing the account history page.
Processing - Please allow 24-48 hours for order processing. The actual time depends on items ordered and when you placed the order.
Shipped - In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located throughout the U.S. There are no additional shipping charges for this service. To track your packages, please see the tracking section below and key in your tracking number in the appropriate section. Please note: Tracking numbers are assigned to packages prior to package pickup. Tracking information may not be available until the package has been picked up by the carrier and goes through their scanning process.
Backordered - There may be an occurrence where we are not able to ship an order complete at a given time. Completed details for backordered items are below.
Canceled - Per your request, certain items may be canceled. Credits are processed on Thursdays and your credit card account will be credited at that time. The length of time that a credit takes to show up on your account varies between credit card companies and banks.
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| Shipping |
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DOMESTIC SHIPPING:
To calculate shipping charges for an order, please use the charts below. Shipping charges are for the United States only.
Orders received by 11:00 CST for in stock items, usually ship within 1-3 business days. Normal ground delivery can be from 2 to 5 business days once shipped. Special orders an truck shipments can take approximately 2 to 6 weeks for delivery depending on the items ordered. Please note: Saturdays, Sundays and Holidays are not considered business days.
In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located around the country. There is no additional charge for this service to you.
Expedited shipping charges will show in your shopping cart after you have either created your account or logged in to your account. Any other shipping rates can be obtained by sending us an E-Mail with the part number(s) and your mailing address including postal code or you may call 256-757-5840, Option 4.
Winches, lift kits, roof racks, wheels and other overmax items cannot be shipped outside the 48 contiguous United States. These items cannot be shipped to Alaska and Hawaii.
Delivery Services:
Normal ground delivery is via UPS or FedEx, however some small items may be shipped by the Postal Service within the 48 contiguous United States. FedEx and UPS will no longer deliver to APO and FPO addresses. As long as FedEx and UPS have delivery to these locations suspended, we will not be able to process orders shipped to APO/FPO addresses. Winches will not be shipped outside the continental 48 states. |
Domestic Standard Ground Shipping Charges
(See shipping estimator in shopping cart for all other shipping rates) |
$0.01 to $5.95 |
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$4.10 |
$5.96 to $20.00 |
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$11.10 |
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$14.10 |
$40.01 to $60.00 |
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$16.10 |
$60.01 to $80.00 |
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$18.10 |
$80.01 to $100.00 |
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$21.10 |
$100.01 to $200.00 |
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$22.10 |
$200.01 to $300.00 |
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$26.10 |
$300.01 to $400.00 |
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$28.10 |
$400.01 to $500.00 |
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$32.10 |
$500.01 to $1000.00 |
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$38.10 |
$1000.01 to $1500.00 |
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$61.10 |
$1500.01 to $2000.00 |
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$81.10 |
$2000.01 to $3000.00 |
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$101.10 |
$3000.01 to $4000.00 |
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$151.10 |
$4000.01 to $5000.00 |
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$201.10 |
$5000.01 to $6000.00 |
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$251.10 |
$6000.01 to $7000.00 |
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$301.10 |
$7000.01 to $8000.00 |
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$351.10 |
$8000.01 to $9000.00 |
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$401.10 |
$9000.01 to $10,000 |
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$451.10 |
| Handling Upcharge for Overmax / Freight Items |
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Ground Freight for Residential Delivery |
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$110.00 |
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Complete Axle Assemblies |
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$109.95 |
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Body Tubs |
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$189.95 |
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Body Tub Kits (Complete) |
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$209.95 |
Bull Bar Style Front Bumpers |
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$69.95 |
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Rear Bumper & Spare Tire Carrier Combinations |
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$49.95 |
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Winches; Heavy Duty Front & Rear Bumpers |
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$29.95 |
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Hard Tops |
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$159.95 |
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Hoods, Floor Panels, Side Panels and Flat Fender Windshield Frames |
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$99.95 |
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Roof Racks |
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$59.95 |
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Suspension Lift Kits |
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$59.95 |
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Receiver Hitch Racks, Trail Racks, Skid Plates & Trailer Hitches |
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$29.95 |
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Transmissions |
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$49.95 |
INTERNATIONAL SHIPPING:
We have no control over value-added taxes or duty charges. They are the responsibility of the customer.
NOTE: Free Shipping offers that run periodically in magazines and web banners do not apply to international, expedited or truck freight items.
Countries outside the 50 United States that we ship to, provided that they are serviced by FEDERAL EXPRESS:
- All US Territories
- American Samoa
- Antarctica
- Argentina
- Aruba
- Australia
- Austria
- Bahamas
- Barbados
- Belgium
- Belize
- Canada
- Cayman Islands
- Chile
- China
- Costa Rica
- Cyprus
- Denmark
- Egypt
- Fiji
- Finland
- France
- Germany
- Greece
- Greenland
- Guam
- Hungary
- Iceland
- India
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Korea, Republic of
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- Marshall Islands
- Martinique
- Mexico
- Netherlands
- New Zealand
- Northern Mariana Islands
- Norway
- Panama
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Romania
- Saint Kitts And Nevis
- Saint Lucia
- Saint Vincent And The Grenadines
- Samoa
- Saudi Arabia
- Singapore
- Solomon Islands
- South Africa
- Spain
- Sweden
- Switzerland
- Taiwan
- Turkey
- United Arab Emirates
- United Kingdom
- United States Minor Outlying Islands
- Uruguay
- Vanuatu
- Venezuela
- Virgin Islands (British)
- Virgin Islands (U.S.)
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Terms and Conditions for International Orders:
- All international shipments are sent FEDERAL EXPRESS (FED EX) only.
- Customers are responsible for all duties, taxes, and value-added fees at customs. Custom fees, duties and taxes are accessed by your country at time of delivery. If a customer does not pay the custom fees, duties and taxes upon receipt of their order, we will charge the customers credit card on file for all applicable custom fees, duties and taxes based on our charges from the customs authority. These fee(s) will be charged to the customers credit card as soon as DiscountJeepParts receives notice from the specific governmental agency.
- Accepted forms of payment are Credit Card, Paypal, and Electronic Transfer of Funds.
- Requirements for Credit Card Purchases:
Billing and Shipping Address must be the same.
Name on credit card must match the billing and ship to information.
Address on file with credit card company must match the billing and shipping address.
Security Code (CVC) required for all transactions.
Credit card sales are limited to $500.00 (US) maximum (details below)
- Sales transactions over $500.00 (US), will require electronic transfer of funds or Paypal as method of payment.
- Process for using electronic funds transfer:
Please place your order online as normal, as if you were using your credit card. Your credit card will be authorized, but not charged for the amount of the order. We will contact you via e-mail with instructions for the wire transfer. Once we receive notification from our bank that the transfer is received, we will then void the authorization on your credit card, and ship the order.
- Items that are marked “Overmax” or “Clearance” are not eligible for international shipping.
- Winches, lift kits, roof racks, wheels and other overmax items cannot be shipped outside the 48 contiguous United States.
- Sheet metal body parts and all electrical items are non-returnable.
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| Tracking |
| Enter your UPS tracking number below. |
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| Enter your Fedex tracking numbers below. |
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| Enter your USPS tracking number below. |
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If tracking DHL or Airborne Express, use the link below |
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| Warranty Policy |
THE PURCHASER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ANY PRODUCTS PURCHASED. Purchaser understands and recognizes that four wheel drive parts and off road equipment sold by Distributor are subject to varied conditions and applications due to the manner in which they are installed and used.
All parts are covered only by the Manufacturer's Warranties and/or Guarantees. Discount Jeep Parts can assume no responsibility for use or application by the user and hereby disclaims all warranties, either expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose, and neither authorizes any other person to assume for it any consequential damages to property, damages for loss of use, loss of time, loss of profits, loss of income, or any incidental damage.
Purchaser further recognizes and agrees that suitability of any part sold for a particular application is the purchaser's decision and that the purchaser is not relying on the skill or judgment of Distributor regarding suitability of any product. Purchaser is solely responsible for determining suitability for all items ordered, even if they request the assistance of our sales team.
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| Return Policy |
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If, for any reason, you are not satisfied with a product from DiscountJeepParts.com, simply return the new, unused product in its original packaging. Special or custom orders, all electrical items, body parts, videos and publications are non-returnable. Once installed, parts or accessories of any kind cannot be returned unless you are making a manufacturer’s warranty claim (See Warranty Policy above).
Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, DiscountJeepParts.com will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure “no hassle” for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible. Please follow the simple steps below should a return be necessary.
How to Return an Item:
- 1-10 days after delivery: Return the item for a refund, less a 20% restocking fee; or in-store credit with no restocking fee. Shipping costs are not refunded or credited.
- 11-30 days after delivery: In-store credit only, less a 20% restocking fee. Shipping costs are not refunded or credited.
You must begin the Returns process within thirty (30) days of delivery. NO RETURNS ACCEPTED AFTER 30 DAYS. Go to the RGA Request Form and complete it. You will receive Return Goods Authorization (RGA) information via email within two (2) business days. Follow the instructions supplied in your email for returning your items(s). The RGA Number shall be written on the package near the return address. (Any item returned without an RGA Number cannot be accepted, and the return shipment will be refused).
The returned item must be received by us within 10 days from the date the RGA number is issued. (i.e., if the RGA is issued on the 1st, we must receive the returned item on or before the 11th.) Packages should be returned with some type of “delivery confirmation” option that requires us to sign for the receipt of your package. This protects your interest by requiring us to document “package received” and “date received” to a third party. If you are not sure that your package will arrive back to us in time, you may choose to expedite the shipping of the return package. All items returned past 10 days of issuance of the RGA will incur a 20% restocking fee.
If within the allowable time frame, you decide to request a replacement part before we receive your returned item, the replacement will be charged in full, using the same credit card and email address provided in the original order. You will receive a new order number, order confirmation and receipt via email.
Once we receive confirmation from the warehouse that your returned item was received in good resalable condition, your credit will be issued. The entire credit process can take 3-6 weeks, so please be patient.
No merchandise will be issued credit of any kind if it has been installed, modified or used in any way. All items returned that are not in their original packaging will incur a 20% restocking fee. |
Please note that we do not pay the shipping charges involved in returning goods, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that DiscountJeepParts.com is in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required by DiscountJeepParts.com to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, DiscountJeepParts.com will pay for ground shipping on the outbound replacement product only.
Body kits, body tubs, windshield frames, fenders, body parts (hoods, side and floor panels, etc.) and hard tops are sold “AS IS” by DiscountJeepParts.com. These types of merchandise can not be returned to DiscountJeepParts.com for credit. All the freight damages are also the responsibility of the buyer. DiscountJeepParts.com will be glad to use your selected carrier (freight collect only) instead of our choice of carriers. All freight issues should be handled by the freight carriers directly. Credit will not be issued for merchandise or freight charges if shipment is refused |
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| Damaged Shipments |
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It is your responsibility to check and verify parts for soundness of condition. All shipments should be inspected at time of delivery. Packages that have obvious damage should be refused and will returned back to us by the carrier (except body tubs, body kits, windshield frames, fenders, body panels and hard tops - see return policy for information about these parts). If, you accept the package and upon inspection of the parts, you find damage, you then have 48 hours to file a formal claim with the carrier. DO NOT RETURN DAMAGED PARTS TO US. keep the package and parts as close as possible to the condition in which you received them. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made within five (5) working of receipt of merchandise. Please call the following numbers to report damaged shipment: UPS: 800-PICK-UPS; Fed Ex: 800-GO-FEDEX; Truck Freight, the phone number listed on the carrier's bill of lading. |
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| Backordered Products |
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While we strive to keep our web site updated on out of stock items, there may be an occasion where a product that you order is not in stock. You will be notified by email or by phone if this happens. The out of stock items will be, by default, placed on pending status. While an order is pending, your card will be refunded for the merchandise. As soon as the item is restocked, that item will be shipped. You are welcome to cancel the order while on pending if you do not want to wait for the product(s). Please read cancellation policy below. This does not apply to Special or Custom Orders. |
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| Order Cancellation & Modifications |
If you need to cancel or modify an order, please do so by email or by telephoning us at 256-757-5885, Ext 109. Orders and modifications can be made up until the time that processing is complete. If the item(s) have already shipped, the normal return policy applies. This does not apply to custom or special orders. |
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| Special and Custom Orders |
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Special & Custom Orders will require payment in advance and are non-refundable and non-returnable. |
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| Pictures |
Photography used in displaying products may change at the discretion of the manufacturer without prior notice, therefore all pictures are for reference only. Actual product may vary from reference picture or illustration. Please contact us before ordering if you have any questions. |
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| Typographical Errors |
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DiscountJeepParts.com reserves the right to modify, add, or remove our terms of use at any time without prior notice. While we strive for perfection, sometimes typos do happen and we apologize in advance for those, however we reserve the right to refuse or cancel orders for product(s) listed at an incorrect price regardless of the status of the order. |
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| Trademarks |
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All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and it is not implied that any part listed is the product approved by any of these manufacturers. Jeep, CJ, YJ, TJ, XJ, ZJ, KJ, WJ, SJ, Cherokee, Jeepster, Wrangler, Scrambler, Sahara, Laredo, Liberty and the Jeep grille design are registered trademarks of Daimler Chrysler. |
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