If you have provided a correct email address, you will receive email updates regarding the status of your order. This status is also available by signing into your account and viewing the account history page.

Processing - Please allow 24-48 hours for order processing. The actual time depends on items ordered and when you placed the order.

Shipped - In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located throughout the U.S. There are no additional shipping charges for this service. To track your packages, please see the tracking section below and key in your tracking number in the appropriate section. Please note: Tracking numbers are assigned to packages prior to package pickup. Tracking information may not be available until the package has been picked up by the carrier and goes through their scanning process.

Backordered - There may be an occurrence where we are not able to ship an order complete at a given time. Completed details for backordered items are below.

Canceled - Per your request, certain items may be canceled. Credits are processed on Thursdays and your credit card account will be credited at that time. The length of time that a credit takes to show up on your account varies between credit card companies and banks.

DOMESTIC SHIPPING:

To calculate shipping charges for an order, please use the charts below. Shipping charges are for the United States only.

Orders received by 11:00 CST for in stock items, usually ship within 1-3 business days.  Normal ground delivery can be from 2 to 5 business days once shipped.   Special orders an truck shipments can take approximately 2 to 6 weeks for delivery depending on the items ordered.  Please note: Saturdays, Sundays and Holidays are not considered business days.

In order to expedite your delivery, products may ship in multiple boxes from different warehouse centers located around the country.  There is no additional charge for this service to you.

Expedited shipping charges will show in your shopping cart after you have either created your account or logged in to your account.   Any other shipping rates can be obtained by sending us an E-Mail with the part number(s) and your mailing address including postal code or you may call 256-757-5840, Option 4.

Winches, lift kits, roof racks, wheels and other overmax items cannot be shipped outside the 48 contiguous United States. These items cannot be shipped to Alaska and Hawaii.

Delivery Services:
Normal ground delivery is via UPS or FedEx, however some small items may be shipped by the Postal Service within the 48 contiguous United States.  FedEx and UPS will no longer deliver to APO and FPO addresses. As long as FedEx and UPS have delivery to these locations suspended, we will not be able to process orders shipped to APO/FPO addresses.  Winches will not be shipped outside the continental 48 states.

If, for any reason, you are not satisfied with your parts, accessories or any other products purchased, simply return the new, unused product, including all instructions, documentation and small parts in its original packaging (see Return Process below). Special or custom orders, all electrical items, body parts (see below), videos and publications are non-returnable. Any product that has been assembled, modified or installed cannot be returned unless you are making a manufacturer’s warranty claim (See Warranty Policy above). Credit will not be issued for any product, shipping, or freight charges if shipment is refused by customer. If you request that a replacement part be sent before the return claim(s) are resolved, your credit card will be charged for the amount of product plus associated shipping or freight charges.

Please realize that you are responsible when you order the wrong part, change your mind, or have other obvious ordering errors. Even in these instances, we will work to accommodate you. In order to avoid charging the expense of this return procedure to all our customers (i.e., higher prices), we do ask that your decision to return be made promptly to insure "no hassle" for you or for us. To insure that everyone is treated fairly, no exceptions can be allowed. Our goal is to make the process as easy as possible. Please follow the simple steps below should a return be necessary

Please note that we do not pay any of the shipping charges involved in returning goods, and/or warranty claims, unless the error was made by us. However, upon receipt and inspection by us of the returned item, if it is determined that we are in error, the cost of returning the product (not to exceed the original cost of shipping the product to you) will be credited to your credit card. A receipt of this freight charge will be required to accurately apply this to your account. Expedited shipping charges beyond normal ground delivery including but not limited to 3 Day Select, 2nd Day Air and Next Day Air are non-refundable. On exchange of defective products or replacement as a consequence of our error, We will pay for ground shipping on the outbound replacement product only.

Body kits, body tubs, windshield frames, fenders, body parts (hoods, side and floor panels, etc.) and hard tops are sold "AS IS" by DiscountJeepParts.com. These types of merchandise cannot be returned for credit. Body tubs are assembled and are covered with an anti rust protection. Final alignment, fitment, priming and painting are the responsibility of the end user.

While we strive to keep our web site updated on out of stock items, there may be an occasion where a product that you order is not in stock. You will be notified by email or by phone if this happens. The out of stock items will be, by default, placed on pending status. As soon as the item is restocked, that item will be shipped. You are welcome to cancel the order while on pending if you do not want to wait for the product(s). Please read cancellation policy below. This does not apply to Special or Custom Orders.